We are operating a triage system. To ensure that your request for an appointment/telephone call/home visit is directed to the correct healthcare professional, and to ensure there is adequate time to deal with your problem, reception staff will ask for a brief description of your problem. This will also allow emergencies to be dealt with promptly. Reception staff abide by the code of confidentiality. Please remember that reception staff are not medically trained so cannot give medical advice.
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.
Good diagnostic and treatment facilities are available at the surgery and, if you are able to get there, we can treat you more effectively. In general, home visits are only intended for those who are too ill to come to the surgery. If you do not have a car, you should arrange a lift from a relative or friend or take a taxi. Very few, if any, illnesses are made worse by a short car journey.
If a visit is deemed medically necessary by the doctor we will arrange this. If you require a home visit contact the surgery (dial 0345 337 6340 then press 2) and give the receptionist details so that the doctor can assess the urgency of the call.
Please call before 10:00am with house call requests
The visiting doctor may not always be your usual doctor.